Cookies and Local Storage
Cookies are used to keep track of your session with the website. This allows us to show messages on the screen to indicate if an action was successful or not along with other actions. The cookies stored by us are generally removed in less than a day and do not contain any personal information.
Channel and Team Information
On our Channel and Team Information pages, all of the information comes directly from Twitch. If you no longer want this information to appear you should modify your information on Twitch. We are in accordance with Twitch and only store account information (name, status, game, etc) for less than a day. This information is cached by our server to reduce the amount of requests have to perform a day, but it will be deleted. For information that needs to be removed immeditialy that is cached on our servers, please contact us.
TwitchTools does store public personal information from the Twitch API. We do not knowingly collect information for users who are under the age of 13 years old. If we become aware of information belonging to users who are underage by the definitions of the Children's Online Privacy Protection Act, we will remove it from our site. You can report underage content by e-mailing us at any time.
Our website implements tracking in a few different ways. The main tracking method is Google Analytics. Google Analytics allows us to see what pages a user visits and how long the user has been on various pages. This helps us know what pages are popular and could use some extra features. We also have request tracking. Every request made to our server is logged by the web server, which is a common practice. We log web requests to identify users that are abusing the website and to solve issues a user may be experiencing. The web log will log your IP Address, date and time you visited a page, the page you visited and your Useragent.
When you contact us using our contact form, we will include your IP Address and Useragent in the message. This information is used to quickly resolve issues if you report a problem with our site. Knowing the type of web browser you use along with being able to see the pages you visited that contained the issue limits the amount of times we need to exchange messages and lets our programmers get to work.
Third Party Material